Strong communication remains a cornerstone of business success, but shifting workplace dynamics are making it increasingly difficult for leaders to keep teams aligned. Erin McGoff, workplace communication expert, CNBC contributor, and author of The Secret Language of Work, joins us on Business Trends Today to elaborate on the evolving expectations around hybrid work, generational differences, and technology that are contributing to a growing communication gap across organizations.
According to McGoff, workplace communication has deteriorated in recent years, with more employees struggling to navigate collaboration, conflict, and teamwork. As artificial intelligence takes on more technical tasks, interpersonal communication skills are becoming more critical for career advancement and organizational success. Visibility, clarity, and the ability to connect with others are now key differentiators in the workplace.
The rise of AI-powered tools has further complicated communication by reducing authentic voice in written interactions. While these tools improve efficiency, they cannot replace in-person connection or the ability to engage effectively in live settings. As a result, professionals who can communicate clearly and build relationships are increasingly valuable.
Generational differences continue to shape communication styles, particularly as Gen Z employees enter the workforce. McGoff explains that younger employees often seek more context and transparency from leadership, while managers may misinterpret these expectations. Building mutual respect and understanding across generations is essential to improving collaboration and reducing friction.
“I have a whole theory that workplace anxiety has skyrocketed due to remote and hybrid work because we miss out on the micro communication from our coworkers, colleagues and managers.”
Remote and hybrid work environments have also altered how employees learn and interpret communication. The loss of informal, in-person interactions has reduced exposure to “micro communication,” such as observing tone, body language, and workplace dynamics. This absence can lead to increased workplace anxiety and misinterpretation, as employees rely more heavily on text-based communication without contextual cues.
McGoff highlights that unclear or vague feedback remains a common issue among leaders. Attempts to soften messaging can often create confusion, leading employees to fill in gaps with incorrect assumptions. Direct, transparent communication is more effective in setting expectations and maintaining alignment across teams.
As workplace dynamics continue to evolve, McGoff emphasizes that strong communication is no longer a soft skill but a critical business function. Organizations that prioritize clarity, connection, and adaptability will be better positioned to navigate change and drive long-term performance.
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