In a world where business competition is fierce and consumers are more informed than ever before, building customer trust is
On this edition of the Atlanta Small Business Show, we’re pleased to welcome Matt Watkinson, customer experience strategist, keynote speaker,
The day of the hard sell is over. These days, customers are wary of companies who try the same tactics
The pandemic profoundly impacted and changed the way many of us conduct business. It forced some to innovate and others
On this segment of Advice From the Pros, Rand Fishkin, SEO expert, Founder of Moz, and Author of “Lost and
Don’t miss the opportunity for your organization to offer customer service that is proactive as opposed to reactive. What’s the
When operating a business, creating efficient and helpful products is only half the work. You also have to attract customers
The rapid march of technology means that consumers are no longer satisfied with the traditional ‘in-person’ shopping experience. It is
I’ll Be Back: How to Get Customers to Come Back Again & Again is out now! In his latest book,
Think about your last purchase…was it an emotional one? On today’s show, we’re pleased to welcome Jeff Shore, founder of Shore