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How multimodal AI is shaping business operations
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How multimodal AI is shaping business operations

April Miller

Artificial intelligence (AI) has evolved rapidly in recent years, moving beyond simple text-based interactions to systems capable of understanding and

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CRM software
Customer Experience
Caring for your customers: 7 key things to look for in a CRM software package
ASBN Newsroom
No matter what your business does or how long it has been around, you rely on your customers to pay
Ken Blanchard leadership
Leadership
What are the ‘Simple Truths of Leadership’? Ken Blanchard & Randy Conley explain.
ASBN Newsroom
Throughout the hustle and bustle of leading an organization, oftentimes the fundamentals of leadership can take a back seat or
Barbara Majeski
The Small Business Show
Finding purpose: How media personality Barbara Majeski inspires others to live boldly
ASBN Newsroom
Barbara Majeski found herself at a crossroads in her life after being diagnosed with colon cancer, undergoing chemotherapy, and getting
ASBN
Company Culture
ASBN Employee Spotlight: What it’s Like Working for Entrepreneurs
ASBN Newsroom
Diving head-first into entrepreneurship is not for the faint of heart. It requires a lot of planning, trial and error,
holiday shopping
eCommerce
2022 Holiday Shopping Trends and Predictions to Keep an Eye on
ASBN
With the holiday shopping season upon us, small business owners may be looking for insight into projected shopping trends and how to
employee engagement
Customer Experience
How to Improve Employee Engagement and Long-Term Retention — Joseph Michelli
ASBN Newsroom
You and your managers might not realize how much employee engagement directly impacts the customer experience. Frequent, growth-focused feedback is
quiet
Recruitment
How to Effectively Address ‘Quiet Quitting’ and Improve Employee Retention — Greg Sloan
ASBN Newsroom
Throughout the past few years, business owners have struggled to address employee burnout, and the latest trend of ‘quiet quitting’
company culture
Management
Five Factors that Lead to a Stellar Company Culture [Updated 2022]
Chanell Turner
According to Entrepreneur.com, company culture can be defined as a blend of “values, beliefs, taboos, symbols, rituals, and myths that
Customer Service salesforce
Customer Experience
How Digital Transformation and Automation Enhance Customer Service — Tiffani Bova | Salesforce
ASBN Newsroom
Customers connect with businesses using an average of nine touchpoints, with 60% of those interactions occurring online, according to Salesforce.
raise request
Management
Tips on Declining an Employee’s Raise Request Fairly
ASBN Newsroom
The current economic conditions have forced employers to make tough decisions, one of which is whether or not to give
Jennifer Brown
Leadership
How to Foster and Lead a Diverse, Equitable and Inclusive Business
ASBN Newsroom
Diversity and inclusion efforts were brought to the forefront during the height of the pandemic in 2020. Many leaders took
customer experience
Customer Experience
How to Create a Stellar Customer Experience Even On a Tight Budget
ASBN Newsroom
What can you do to maintain an excellent customer experience through significant budget cuts? Shep Hyken, customer service and experience
ASBN Small Business Network
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