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Tag: customer service

On today's edition of The Small Business Show, we're joined by Shep Hyken, Customer Service and Experience Expert, Keynote Speaker, and a New York Times and Wall Street Journal Best-Selling Author. Hykne explores how businesses can best elevate their customer service experience using AI.

Featured post

Leveraging AI as an asset, why businesses shouldn’t be afraid – Shep Hyken

Jaelyn Campbell

Artificial Intelligence is changing how some companies conduct business, especially in customer service. It may already replace roles in some

Chip Bell

Customer Experience

Turning Your Customers into Brand Loyalists – Chip Bell, Customer Experience Expert

It’s no longer enough to provide your customer with a good experience, you need to give them a remarkable one.

February 4, 2019

Shep Hyken

Customer Experience

Shep Hyken’s Seven Powerful Strategies for Creating Loyalty at Your Business

‘ In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your

January 30, 2019

customer feedback

10 Ways to Turn Negative Customer Comments into Positive Publicity

It has never been easier for customers to communicate with the companies they buy from, and that presents both challenges

November 23, 2018

shep hyken

Customer Experience

How to Create a Loyal Customer, not Just a Satisfied One – Shep Hyken, NYT Best-Selling Author

Have you ever found yourself paying more money for a product or service simply because of convenience? Offering options like

October 26, 2018

Facebook Messenger

Facebook Messenger for Small Businesses

With over 1.94 billion monthly active Facebook users, it has become the most widely used social media across the world.