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Tag: online reviews

Rebranding can make or break a business. Bill Harper joins us to explain why even well-known companies struggle when attempting major rebrands
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Bill Harper breaks down the risks and rewards of rebranding for legacy brands

Jaelyn Campbell

Rebranding can make or break a business. For legacy companies like Cracker Barrel, bold moves designed to attract younger consumers

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On today’s episode of The Small Business Show, Shep Hyken discusses the importance of recovery in customer service.
The Small Business Show
How entrepreneurs can use service recovery to strengthen their brand – Shep Hyken
Jaelyn Campbell
Oftentimes, your most loyal customers are the ones who have had problems in the past. On today’s episode of The
customer experience, Shep Hyken, AI
The Small Business Show
Shep Hyken on AI, customer experience, and the power of reviews
Jasmine Kiniklis
Ratings and reviews play a pivotal role in a consumer’s decision-making process and can often be the deciding factor in
Marketing
Testimonials and reviews: Why your small business needs them
ASBN Newsroom
From deciding which restaurant to choose for dinner to where we get our car repaired, we no longer make buying
ASBN Small Business Network
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