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7 Top Customer Engagement Trends for 2020

In the realm of improving business and increasing revenue, there is no greater buzzword than engagement. Engagement means connecting with


How Transparency and Trust Became the Foundation for this Successful Atlanta Based Digital Agency – Jeff Hilimire, Dragon Army

 ASBN welcomes Jeff Hilimire, CEO and Co-Founder of Dragon Army, to discuss what inspired him to begin Dragon Army


How to Improve Your Post-Purchase Customer Experience Strategy – Emily Schunior

Customer experience strategies are often focused on making the buying process easier for the consumer, but what happens after you’ve


The 4 Key Principles for Customer Satisfaction

Customer satisfaction is what makes or breaks any business. If your customers are happy, they return again and again and


Mapping Your Customer Journey – A Deep Dive with Shep Hyken

Whether you are an entrepreneur just getting started or a founder with years of experience, chances are you’ve heard of


Companies are Still Struggling to Improve Customer Experience According to New Survey

Today, 86 percent of customers are willing to pay a premium for exceptional customers experiences. As we move into 2020,


Remain Competitive by Delivering These Personal Benefits in Your Marketing

The Gartner Marketing Symposium/Xpo, which was held on April 29 to May 1, 2019, in San Diego, has offered valuable


Would You Treat Your Mother Like That?: How to Modernize Your Customer Experience Strategy – Jeanne Bliss, CEO of Customer Bliss

In order for a customer to be loyal to your business, you have to show them devotion, respect their circumstances,


What You Can Learn from Airbnb About Customer Experience – Joseph Michelli, NYT Best-Selling Author

On today’s show, we’re pleased to welcome back Joseph Michelli, author of multiple New York Times Best-Selling books and customer


Marc Gorlin, Roadie Founder & CEO Explains What Sets His Entrepreneurial Success Apart From the Rest

 Recently in the ASBN studios, we had the pleasure of speaking to one of Atlanta’s titans of tech, Marc


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