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Tag: shep hyken

Shep Hyken explains how the customer confidence score helps businesses measure trust and build lasting customer loyalty.
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Why businesses are losing customers without realizing it

Jaelyn Campbell

While today’s customers have more choices than ever, trust may be the deciding factor between a one-time transaction and loyalty.

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Rebranding can make or break a business. Bill Harper joins us to explain why even well-known companies struggle when attempting major rebrands
The Small Business Show
Bill Harper breaks down the risks and rewards of rebranding for legacy brands
Jaelyn Campbell
Rebranding can make or break a business. For legacy companies like Cracker Barrel, bold moves designed to attract younger consumers
On today’s episode of The Small Business Show, Shep Hyken discusses the importance of recovery in customer service.
The Small Business Show
How entrepreneurs can use service recovery to strengthen their brand – Shep Hyken
Jaelyn Campbell
Oftentimes, your most loyal customers are the ones who have had problems in the past. On today’s episode of The
customer experience, Shep Hyken, AI
The Small Business Show
Shep Hyken on AI, customer experience, and the power of reviews
Jasmine Kiniklis
Ratings and reviews play a pivotal role in a consumer’s decision-making process and can often be the deciding factor in
Customer Experience
3 ways to build a healthier employee culture — Shep Hyken
Jaelyn Campbell
Employee experience should be prioritized and invested in as it ultimately impacts your bottom line. Joining us on another episode
customers
Articles
Shep Hyken: what to focus on with customers this holiday season
ASBN Newsroom
The holiday season is a great time to win over customers in retail. Shep Hyken, customer service and experience expert,
customer experience
Customer Experience
How to Create a Stellar Customer Experience Even On a Tight Budget
ASBN Newsroom
What can you do to maintain an excellent customer experience through significant budget cuts? Shep Hyken, customer service and experience
Customer Experience
Shep Hyken Shares Key Insights from the Latest Achieving Customer Amazement Study
ASBN Newsroom
On this edition of the Atlanta Small Business Show, we’re pleased to welcome back Shep Hyken, customer experience expert and New
manage the moment
Advice From the Pros
Manage the Moment – Shep Hyken
ASBN Newsroom
On this segment of Advice From the Pros, Shep Hyken discusses how to successfully manage the moment of truth during every
thank you
Advice From the Pros
Remember to Say ‘Thank You’ – Shep Hyken, Customer Experience Expert
ASBN Newsroom
 On this segment of Advice From the Pros, Shep Hyken discusses the importance of always saying ‘thank you’ to
Shep Hyken
Customer Experience
10 Customer Loyalty Killers That Can Shrink Repeat Business
ASBN Newsroom
I’ll Be Back: How to Get Customers to Come Back Again & Again is out now! In his latest book,
customer experience
Customer Experience
How to Win More Repeat Business by Improving the Customer Experience
ASBN Newsroom
Customer experience expert, New York Times best-selling author, and international keynote speaker Shep Hyken, has released new research into the state of
Shep Hyken
Customer Experience
How to Develop an Effective Customer Loyalty Strategy for Your Small Business – Shep Hyken, NY Times Best-Selling Author
ASBN Newsroom
Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to
ASBN Small Business Network
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