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7 Things Successful Startups All Have in Common

Everyone knows most startups fail in their first year, and that’s not just because they face tremendous competition. There are


How to Manage Customer Expectations in a Supply Chain Crunch

At a time of steep pricing hikes and supply chain issues, how are consumers managing? Today on the Small Business


How to Work Through Market-Based Sales Objections with Your Customers

There is still uncertainty surrounding our lives, like rising inflation rates, gas prices, and the COVID-19 pandemic. If you’re feeling


What is Customer Effort Score and Why Does it Matter for Your Small Business?

Today on the Atlanta Small Business Show, we’re pleased to welcome back Joseph Michelli, CEO of The Michelli Experience, speaker,


Shep Hyken Shares Key Insights from the Latest Achieving Customer Amazement Study

On this edition of the Atlanta Small Business Show, we’re pleased to welcome back Shep Hyken, customer experience expert and New


The Importance of Doing a Trust Audit – Jeanne Bliss, CEO of Customer Bliss

On this segment of Advice From the Pros, Jeanne Bliss, best-selling author, and CEO of Customer Bliss discusses why it


How to Create Customer Value During Unpredictable Times – Matt Watkinson | Methodical

On this edition of the Atlanta Small Business Show, we’re pleased to welcome Matt Watkinson, customer experience strategist, keynote speaker,


Manage the Moment – Shep Hyken

On this segment of Advice From the Pros, Shep Hyken discusses how to successfully manage the moment of truth during every


Remember to Say ‘Thank You’ – Shep Hyken, Customer Experience Expert

 On this segment of Advice From the Pros, Shep Hyken discusses the importance of always saying ‘thank you’ to


How Storytelling Can Lay the Foundation for a Successful Brand – Joseph Michelli, Customer Experience Expert

On this segment of Advice From the Pros, customer experience expert and best-selling author, Joseph Michelli discusses how storytelling can


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